Flag Prints

Size Guide

CARE GUIDE

- Hand wash in warm water using a soap or detergent and then rinse out thoroughly in fresh clean water. If you prefer to machine wash then keep the temperature to a maximum of 40 degrees C and use a good detergent.

- DO NOT wash without tightly knotting the elastic straps.

- Reshape the mask after washing and before drying, this stops shrinkage.

- DO NOT wring or twist to dry. Ideally hang it and allow it to drip dry naturally. Can be tumble dried on a medium setting.

- Iron at a low temperature if required, but don't iron the elastic.

- Cleaning your mask won't change a thing if you don't store it properly. Once you have a clean mask, put it in a closed plastic container or a new plastic bag by itself.

- If you want to go the extra mile, write or stick a note with details about when you last cleaned the mask and the method you used. This will prevent cross-contamination and you'll be able to tell for sure if the mask is safe to use or not.

In between short term uses or if washing a mask is not an option, here is what you could do:

Spray the mask (BOTH inside and out) to saturate with either 60% ethanol/ethyl alcohol (or greater percentage), or 70% isopropanol/isopropyl alcohol (or greater). Allow to air dry. This assumes that you have alcohol available in a spray bottle.

We have fitted our masks with soft, grippy, silicone toggles that can be adjusted to fit your ears. The elastic has been left deliberately long so they can be adjusted to all face sizes. If there is too much elastic you can trim and tie a new knot.

If you don't want the adjusters you can take them off. To do this untie the knot, remove the adjusters and then knot to the desired length. To avoid constantly having to untie the knot just keep tying knots smaller and smaller until you get the right fit, then cut of the excess elastic and any knots and pull the knot into the side of the fabric so it is hidden.

If you want to change the elastic or the elastic comes out DO NOT try to push it back through. Use some wire with a blunt end (clothes hanger wire or a hair grip is perfect), push the wire through first and use it to PULL the elastic back through. Much easier and quicker!

If for any reason you destroy the elastic completely, send us a message and we will post you replacements FOC.

We take great care in the manufacture of our products, but they are made by
humans, with the help of machines!

We take great care to select fabrics that are hard wearing and do not fade easily in the sun.

In the unlikely event an item is faulty please return it for a refund or replacement within 12 months from the original date of purchase.

This guarantee does not cover garments that have been stained, misused or faded due to not following the care instructions carefully.

In the unlikely event an item is faulty please use the returns form to make a return under this guarantee.

As we make most of our products in-house please allow up to 5 working days from placing your order for dispatch.

UK:

Europe & Worldwide - All Products:

SHIPPING TIMES (estimated) & Taxes:

Due to the Corona Virus Pandemic we can no longer offer any delivery time guarantees. Postal services around the world are continuing to operate but under immense pressure and there are stricter Customs checks in place. So please be patient.

Usual Shipping times (pre-pandemic):
3-5 days Europe / 7-10 days Rest of the World

Orders shipped outside the UK (including the Channel Islands) are UK VAT free.

Any local VAT, customs duty, import taxes and any surcharges are the responsibility of the recipient. Please check with your countries Customs & Excise unit for further information.

Non Receipt of Order:

Please notify us if you have not received your order within 14 days if you are in the UK and 21 days if you are outside the UK. We will then investigate and if necessary send a replacement order.

If you instruct us to put a note on the package saying the package can be left in a specific place etc, we are happy to do so, but we will not entertain any claims for non delivery.

Other Information:

All our orders are dispatched under plain cover with only our return address details on the packet. The contents of the packet are not visible through the mailing mags we use.

Please complete the returns form below. If possible please print off a copy of the submission email and send with the returns.

You are liable for the cost of returning goods to us.

Custom and bespoke order are not eligible for a refund or exchange.

If you want to make an exchange and the replacement item is more expensive you will need to place a new order for this item and we will refund the returned item, or you can put your payment details on the returns form. If you prefer you can call us with your credit card details so we can process the extra payment.

If you are returning a parcel from outside the EU please put the description on the Customs sticker as "Unsuitable / Faulty goods returned to retailer" (see the example below) with a zero value and then the post office will not charge us import duty. If we become liable for import duty we will refuse the package, and the postal service will return it to you to start the whole process again.

If you need an urgent exchange:

Please contact us first to ensure we have the item in stock and can get it to you in time. The quickest way to make an exchange is to place a new order and return the unwanted item for a refund.

Please return items to:

IMPORTANT NOTES ABOUT RETURNING ITEMS:

1) Any returns that have been worn, damaged or had any of the tags removed will not be refunded or exchanged and will be sent back to you.

2) When returning items please take the time to return them in the condition you received them in. Garments that have been returned smelling of cigarette smoke or perfume etc, or badly creased from being simply stuffed into bags, will not be refunded, and will be returned back to you in the same condition.

3) Please return any items for exchange or refund within 30 days from date of receipt for UK customers and 60 days for customers in all other countries.

4) If you require an exchange we will not charge you shipping. The goods will be sent by second class post within the UK. International exchanges will be sent by standard airmail. If you require a different method of shipment this will be charged at the extra cost. Please see our SHIPPING INFORMATION page for the different methods available.

6) The standard shipping method for UK orders is Second Class. If you paid for a different shipping method this cost is NOT refundable. Air Mail costs are also not refundable.

7) You are liable for the cost of returning goods to us. We strongly advise that you insure the goods and get proof of posting in case of loss or damage.

If you need more help or information please contact us.

Your statutory rights remain unaffected: Your rights to return goods are protected under the EU Distance Selling Directive which can be found by CLICKING HERE or by typing this address in your web browser: http://www.hmso.gov.uk/si/si2000/20002334.htm

{formbuilder:6901}