Thermowave Ladies Base Layers

UK:

Europe & Worldwide - All Products:

SHIPPING TIMES (estimated) & Taxes:

Due to the Corona Virus Pandemic we can no longer offer any delivery time guarantees. Postal services around the world are continuing to operate but under immense pressure and there are stricter Customs checks in place. So please be patient. 

Usual Shipping times (pre-pandemic):
3-5 days Europe / 7-10 days Rest of the World

Any customs duty, import taxes and or VAT and any surcharges are the responsibility of the recipient. Please check with your countries Customs & Excise unit for further information.

Non Receipt of Order:

Please notify us if you have not received your order within 14 days if you are in the UK and 21 days if you are outside the UK. We will then investigate and if necessary send a replacement order.

If you instruct us to put a note on the package saying the package can be left in a specific place etc, we are happy to do so, but we will not entertain any claims for non delivery.

Other Information:

All our orders are dispatched under plain cover with only our return address details on the packet. The contents of the packet are not visible through the mailing mags we use.

Please complete the returns form below.  If possible please print off a copy of the submission email and send with the returns.

You are liable for the cost of returning goods to us.

Custom and bespoke order are not eligible for a refund or exchange.

If you want to make an exchange and the replacement item is more expensive you will need to place a new order for this item and we will refund the returned item, or you can put your payment details on the returns form.  If you prefer you can call us with your credit card details so we can process the extra payment.

If you are returning a parcel from outside the EU please put the description on the Customs sticker as "Unsuitable / Faulty goods returned to retailer" (see the example below) with a zero value and then the post office will not charge us import duty. If we become liable for import duty we will refuse the package, and the postal service will return it to you to start the whole process again.

If you need an urgent exchange:

Please contact us first to ensure we have the item in stock and can get it to you in time.  The quickest way to make an exchange is to place a new order and return the unwanted item for a refund.

Please return items to:

IMPORTANT NOTES ABOUT RETURNING ITEMS:

1) Any returns that have been worn, damaged or had any of the tags removed will not be refunded or exchanged and will be sent back to you.

2) When returning items please take the time to return them in the condition you received them in. Garments that have been returned smelling of cigarette smoke or perfume etc, or badly creased from being simply stuffed into bags, will not be refunded, and will be returned back to you in the same condition.   

3) Please return any items for exchange or refund within 30 days from date of receipt for UK customers and 60 days for customers in all other countries.  

4) If you require an exchange we will not charge you shipping.  The goods will be sent by second class post within the UK.  International exchanges will be sent by standard airmail.  If you require a different method of shipment this will be charged at the extra cost.  Please see our SHIPPING INFORMATION page for the different methods available.

6) The standard shipping method for UK orders is Second Class.  If you paid for a different shipping method this cost is NOT refundable.  Air Mail costs are also not refundable.

7) You are liable for the cost of returning goods to us.  We strongly advise that you insure the goods and get proof of posting in case of loss or damage.

If you need more help or information please contact us.

Your statutory rights remain unaffected:  Your rights to return goods are protected under the EU Distance Selling Directive which can be found by CLICKING HERE or by typing this address in your web browser: http://www.hmso.gov.uk/si/si2000/20002334.htm

UK:

Europe & Worldwide - All Products:

SHIPPING TIMES (estimated) & Taxes:

Due to the Corona Virus Pandemic we can no longer offer any delivery time guarantees. Postal services around the world are continuing to operate but under immense pressure and there are stricter Customs checks in place. So please be patient. 

Usual Shipping times (pre-pandemic):
3-5 days Europe / 7-10 days Rest of the World

Any customs duty, import taxes and or VAT and any surcharges are the responsibility of the recipient. Please check with your countries Customs & Excise unit for further information.

Non Receipt of Order:

Please notify us if you have not received your order within 14 days if you are in the UK and 21 days if you are outside the UK. We will then investigate and if necessary send a replacement order.

If you instruct us to put a note on the package saying the package can be left in a specific place etc, we are happy to do so, but we will not entertain any claims for non delivery.

Other Information:

All our orders are dispatched under plain cover with only our return address details on the packet. The contents of the packet are not visible through the mailing mags we use.

Please complete the returns form below.  If possible please print off a copy of the submission email and send with the returns.

You are liable for the cost of returning goods to us.

Custom and bespoke order are not eligible for a refund or exchange.

If you want to make an exchange and the replacement item is more expensive you will need to place a new order for this item and we will refund the returned item, or you can put your payment details on the returns form.  If you prefer you can call us with your credit card details so we can process the extra payment.

If you are returning a parcel from outside the EU please put the description on the Customs sticker as "Unsuitable / Faulty goods returned to retailer" (see the example below) with a zero value and then the post office will not charge us import duty. If we become liable for import duty we will refuse the package, and the postal service will return it to you to start the whole process again.

If you need an urgent exchange:

Please contact us first to ensure we have the item in stock and can get it to you in time.  The quickest way to make an exchange is to place a new order and return the unwanted item for a refund.

Please return items to:

IMPORTANT NOTES ABOUT RETURNING ITEMS:

1) Any returns that have been worn, damaged or had any of the tags removed will not be refunded or exchanged and will be sent back to you.

2) When returning items please take the time to return them in the condition you received them in. Garments that have been returned smelling of cigarette smoke or perfume etc, or badly creased from being simply stuffed into bags, will not be refunded, and will be returned back to you in the same condition.   

3) Please return any items for exchange or refund within 30 days from date of receipt for UK customers and 60 days for customers in all other countries.  

4) If you require an exchange we will not charge you shipping.  The goods will be sent by second class post within the UK.  International exchanges will be sent by standard airmail.  If you require a different method of shipment this will be charged at the extra cost.  Please see our SHIPPING INFORMATION page for the different methods available.

6) The standard shipping method for UK orders is Second Class.  If you paid for a different shipping method this cost is NOT refundable.  Air Mail costs are also not refundable.

7) You are liable for the cost of returning goods to us.  We strongly advise that you insure the goods and get proof of posting in case of loss or damage.

If you need more help or information please contact us.

Your statutory rights remain unaffected:  Your rights to return goods are protected under the EU Distance Selling Directive which can be found by CLICKING HERE or by typing this address in your web browser: http://www.hmso.gov.uk/si/si2000/20002334.htm

UK:

Europe & Worldwide - All Products:

SHIPPING TIMES (estimated) & Taxes:

Due to the Corona Virus Pandemic we can no longer offer any delivery time guarantees. Postal services around the world are continuing to operate but under immense pressure and there are stricter Customs checks in place. So please be patient. 

Usual Shipping times (pre-pandemic):
3-5 days Europe / 7-10 days Rest of the World

Any customs duty, import taxes and or VAT and any surcharges are the responsibility of the recipient. Please check with your countries Customs & Excise unit for further information.

Non Receipt of Order:

Please notify us if you have not received your order within 14 days if you are in the UK and 21 days if you are outside the UK. We will then investigate and if necessary send a replacement order.

If you instruct us to put a note on the package saying the package can be left in a specific place etc, we are happy to do so, but we will not entertain any claims for non delivery.

Other Information:

All our orders are dispatched under plain cover with only our return address details on the packet. The contents of the packet are not visible through the mailing mags we use.

Please complete the returns form below.  If possible please print off a copy of the submission email and send with the returns.

You are liable for the cost of returning goods to us.

Custom and bespoke order are not eligible for a refund or exchange.

If you want to make an exchange and the replacement item is more expensive you will need to place a new order for this item and we will refund the returned item, or you can put your payment details on the returns form.  If you prefer you can call us with your credit card details so we can process the extra payment.

If you are returning a parcel from outside the EU please put the description on the Customs sticker as "Unsuitable / Faulty goods returned to retailer" (see the example below) with a zero value and then the post office will not charge us import duty. If we become liable for import duty we will refuse the package, and the postal service will return it to you to start the whole process again.

If you need an urgent exchange:

Please contact us first to ensure we have the item in stock and can get it to you in time.  The quickest way to make an exchange is to place a new order and return the unwanted item for a refund.

Please return items to:

IMPORTANT NOTES ABOUT RETURNING ITEMS:

1) Any returns that have been worn, damaged or had any of the tags removed will not be refunded or exchanged and will be sent back to you.

2) When returning items please take the time to return them in the condition you received them in. Garments that have been returned smelling of cigarette smoke or perfume etc, or badly creased from being simply stuffed into bags, will not be refunded, and will be returned back to you in the same condition.   

3) Please return any items for exchange or refund within 30 days from date of receipt for UK customers and 60 days for customers in all other countries.  

4) If you require an exchange we will not charge you shipping.  The goods will be sent by second class post within the UK.  International exchanges will be sent by standard airmail.  If you require a different method of shipment this will be charged at the extra cost.  Please see our SHIPPING INFORMATION page for the different methods available.

6) The standard shipping method for UK orders is Second Class.  If you paid for a different shipping method this cost is NOT refundable.  Air Mail costs are also not refundable.

7) You are liable for the cost of returning goods to us.  We strongly advise that you insure the goods and get proof of posting in case of loss or damage.

If you need more help or information please contact us.

Your statutory rights remain unaffected:  Your rights to return goods are protected under the EU Distance Selling Directive which can be found by CLICKING HERE or by typing this address in your web browser: http://www.hmso.gov.uk/si/si2000/20002334.htm

UK:

Europe & Worldwide - All Products:

SHIPPING TIMES (estimated) & Taxes:

Due to the Corona Virus Pandemic we can no longer offer any delivery time guarantees. Postal services around the world are continuing to operate but under immense pressure and there are stricter Customs checks in place. So please be patient. 

Usual Shipping times (pre-pandemic):
3-5 days Europe / 7-10 days Rest of the World

Any customs duty, import taxes and or VAT and any surcharges are the responsibility of the recipient. Please check with your countries Customs & Excise unit for further information.

Non Receipt of Order:

Please notify us if you have not received your order within 14 days if you are in the UK and 21 days if you are outside the UK. We will then investigate and if necessary send a replacement order.

If you instruct us to put a note on the package saying the package can be left in a specific place etc, we are happy to do so, but we will not entertain any claims for non delivery.

Other Information:

All our orders are dispatched under plain cover with only our return address details on the packet. The contents of the packet are not visible through the mailing mags we use.

Please complete the returns form below.  If possible please print off a copy of the submission email and send with the returns.

You are liable for the cost of returning goods to us.

Custom and bespoke order are not eligible for a refund or exchange.

If you want to make an exchange and the replacement item is more expensive you will need to place a new order for this item and we will refund the returned item, or you can put your payment details on the returns form.  If you prefer you can call us with your credit card details so we can process the extra payment.

If you are returning a parcel from outside the EU please put the description on the Customs sticker as "Unsuitable / Faulty goods returned to retailer" (see the example below) with a zero value and then the post office will not charge us import duty. If we become liable for import duty we will refuse the package, and the postal service will return it to you to start the whole process again.

If you need an urgent exchange:

Please contact us first to ensure we have the item in stock and can get it to you in time.  The quickest way to make an exchange is to place a new order and return the unwanted item for a refund.

Please return items to:

IMPORTANT NOTES ABOUT RETURNING ITEMS:

1) Any returns that have been worn, damaged or had any of the tags removed will not be refunded or exchanged and will be sent back to you.

2) When returning items please take the time to return them in the condition you received them in. Garments that have been returned smelling of cigarette smoke or perfume etc, or badly creased from being simply stuffed into bags, will not be refunded, and will be returned back to you in the same condition.   

3) Please return any items for exchange or refund within 30 days from date of receipt for UK customers and 60 days for customers in all other countries.  

4) If you require an exchange we will not charge you shipping.  The goods will be sent by second class post within the UK.  International exchanges will be sent by standard airmail.  If you require a different method of shipment this will be charged at the extra cost.  Please see our SHIPPING INFORMATION page for the different methods available.

6) The standard shipping method for UK orders is Second Class.  If you paid for a different shipping method this cost is NOT refundable.  Air Mail costs are also not refundable.

7) You are liable for the cost of returning goods to us.  We strongly advise that you insure the goods and get proof of posting in case of loss or damage.

If you need more help or information please contact us.

Your statutory rights remain unaffected:  Your rights to return goods are protected under the EU Distance Selling Directive which can be found by CLICKING HERE or by typing this address in your web browser: http://www.hmso.gov.uk/si/si2000/20002334.htm